Cancellation policy

We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at office@ehs-home.at contact.

If your return is accepted, we'll provide you with a return label and instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at office@ehs-home.at contact.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate and resolve the issue.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or vouchers.

Exchange
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item as a separate purchase.

European Union – 14-day cancellation period
Notwithstanding this, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in the original packaging. You will also need the receipt or other proof of purchase.

Refunds
We'll notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you'll receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at office@ehs-home.at.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you take possession of the goods.

To exercise your right of withdrawal, you must inform us EHS Home of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you cancel this contract, we will reimburse you all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period.